What We Collect and Why We Use It
We collect the information you give us when registering — your name, contact details and account credentials. When you fund your account through bKash, Nagad or Rocket, our payment processor records the transaction reference and wallet identifier needed to match deposits and process withdrawals. We do
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not store your full mobile banking PIN or password at any point. Browsing data — device type, operating system, session duration — is gathered automatically so we can keep the account experience consistent across mobile and desktop. We also log support interactions, including chat transcripts and
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email threads, so our team can follow up on open queries without asking you to repeat yourself. Usage data tied to your account activity helps us detect unusual access patterns and flag them for your protection. All data collected serves one of three purposes: fulfilling our
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service to you, keeping your account secure, or meeting the compliance obligations that apply in eligible regions. You may be asked to verify your identity before certain withdrawal requests are processed — this verification step requires a government-issued document, and that document image is retained only
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for as long as our compliance obligation requires.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.